Helpdesk and Systems Engineer
The Vacancy
Hours of Work: 37.5 hours per week, full year, on-site core hours 8.00am to 6.00pm, Monday to Friday (weekends and evenings required on standby and call out rota)
Salary: Competitive based on experience, with benefits including 25 days holiday, pension (defined contribution scheme) and staff discounts.
Marlborough College has an exciting opportunity for a skilled and motivated Helpdesk and Systems Engineer to join our IT team. Reporting to the Director of IT, this hands-on role plays a key part in delivering high-quality technical support across the College while also contributing to strategic infrastructure improvement projects.
The successful candidate will be a confident problem-solver with strong communication skills, who can manage day-to-day helpdesk operations and also lead on systems improvements across cloud, network, and security platforms. You’ll be instrumental in modernising our infrastructure, improving cybersecurity, and supporting key projects in areas such as Microsoft 365, Azure, Intune, CCTV, and mobile device management (MDM).
This role also involves mentoring and providing technical leadership to the IT Support Specialist and supporting end-users through training and documentation.
The ideal candidate will have:
- Experience managing enterprise-level platforms such as Microsoft 365, Azure, and Active Directory
- Strong knowledge of networking, cybersecurity, and virtual infrastructure (e.g. Hyper-V or VMware)
- Excellent customer service skills, with a proactive and solutions-driven approach
- Relevant certifications (e.g. CCNA, CompTIA, Microsoft) and a degree in IT or related discipline
- Experience working with MDM platforms such as Microsoft Intune and JAMF
This is a fantastic opportunity for an engineer looking to combine technical responsibility with strategic development in a collaborative and forward-thinking educational environment.
For further information about this role please see the documents available at the top of this page, including the full Job Descriptions.
To submit an on-line application, click on the 'Apply' button above. Please specify on your application which of the above roles you are applying for.
If you require any accommodations or additional support during your application process, please do not hesitate to contact a member of the Recruitment team; email: thepeopleteam@marlboroughcollege.org, or phone: 01672 892461
We reserve the right to close this role early if a suitable number of applications are received. We may also call candidates forward to interview whilst the role is still live. Early applications are therefore encouraged.
The Company
Marlborough College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
The post is exempt from the Rehabilitation of Offenders Act 1974 and the College is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children."
Documents
